Terms and conditions

1. Introduction

These Terms govern your access to and use of the MehmanGhar Stays website, mobile services, and all related features. By making a booking, creating an account, or using our platform, you agree to comply with these Terms & Conditions.

If you do not agree, you may not use our services.

2. Using the Platform

You agree to:

Provide accurate personal information.

Use the properties only for permitted and lawful purposes

Comply with all policies, guidelines, and instructions displayed on each listing.

We may suspend or restrict your access if you violate these Terms.

3. Account Registration

To make a booking, you may need to create an account. You are responsible for:

Keeping your login information secure.

All activity performed through your account.

You must be at least 18 years old to use the platform.

4. Booking Terms

Your booking is confirmed only after:

Completion of payment

Receiving a booking confirmation from us

By booking, you enter into a direct contract with the host/property owner.

5. Payments

All prices shown at the time of booking are applicable. Taxes, cleaning fees, or service charges may apply depending on the property.

Payments are accepted through:

UPI

Bank Transfer

Cards and other digital mode

Failure to pay may result in cancellation.

6. Cancellations, Refunds, and Changes

Cancellation policies may differ by property. The specific policy shown on the listing page applies to your booking.

General Rules:

Guests who cancel before the specified free-cancellation period may receive a refund.

Cancellations made after the allowed period may result in partial or no refund.

No-shows are non-refundable

Hosts may cancel in rare circumstances such as maintenance issues or safety concerns, and guests will receive a full refund or rebooking option.

7. Security Deposits

Some properties require a security deposit. You agree that:

Damages, missing items, or rule violations may be deducted.

Remaining deposit will be refunded after inspection.

8. Guest Responsibilities

Guests must:

Follow all house rules listed on the property page

Maintain cleanliness and treat the property with care

Respect neighbors and avoid disturbances

Ensure all guests in the booking comply with these rules

Violations may result in:

Extra charges

Immediate cancellation

Legal action in serious cases

9. Host Responsibilities

Hosts agree to:

Provide accurate descriptions of the property

Maintain cleanliness, safety, and functionality

Respond to guest concerns in a reasonable timeframe

Ensure the property matches the listing details

10. Damage, Loss & Liability

Guests are liable for:

Any damage to property, furniture, or amenities

Additional cleaning required due to misuse

Loss of items such as keys, remotes, or household equipment

MehmanGhar Stays is not responsible for:

Personal injuries

Loss of belongings

Events outside our control (weather, outages, emergencies)

11. Prohibited Activities

You may not use the property for:

Illegal activities

Unauthorized parties

Commercial photography without approval

Activities disturbing neighbors

Violation can result in immediate removal without refund.

12. Privacy

We may collect and use your information to:

Process bookings

Provide support

Improve our service

We do not sell your personal information.

Data may be shared with authorities if required by law.

13. Intellectual Property

All text, images, logos, and content on the platform belong to MehmanGhar Stays.

Users may not copy, reproduce, or distribute content without permission.

14. Modifications to Terms

We may update these Terms at any time. Updated Terms will be posted on the website with the revised date.

Continued use of the platform indicates acceptance of updated Terms.

15. Governing Law

These Terms shall be governed by Indian law.